Last updated: 20-11-2025
Website: https://wendocraftsafrica.com
Phone:+254726932088

At Wendo Crafts Africa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you browse or make purchases on our website.

By accessing or using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following when you place an order, register, or contact us:

Full name
Email address
Phone number
Delivery/Shipping address
Order details
M-Pesa payment reference numbers
Any details you provide during customer service interactions

We do NOT collect or store your M-Pesa PIN or card details.

1.2 Automatically Collected Data

When you visit our website, we automatically collect:

IP address
Browser type
Device type
Pages viewed
Time spent on the site
Cookies and similar tracking data

This helps us improve the user experience.

1.3 Payment Information

Payments made through M-Pesa, Paybill, Till Number, or STK Push are processed securely through Safaricom.
We only receive:

Payment confirmation
Transaction reference number

No financial credential (PIN, bank login, card number) is ever stored or accessible to us.

2. How We Use Your Information

We use your information for:

Processing and delivering your orders
Providing customer support
Improving our services and website performance
Sending notifications, promotions, and updates
Verifying payments and preventing fraud
Complying with Kenyan legal obligations

3. Sharing Your Information

We do not sell or rent your information.

We may share your information with:

Delivery partners
Payment providers (e.g., Safaricom)
Technical service providers (hosting, analytics)
Regulatory authorities when required by law

All partners follow strict confidentiality agreements.

4. Cookies and Tracking Technologies

We use cookies to:

Enhance user experience
Remember your cart and preferences
Analyze website performance

You may disable cookies in your browser, but some features may not function properly.

5. How We Protect Your Information

We implement industry-standard security measures:

SSL encryption
Secure servers
Restricted access controls
Regular system updates

Despite our efforts, no online transmission is completely secure, and users should exercise caution.

6. Your Data Rights

You may request the following at any time:

Access to your personal data
Correction of inaccurate information
Deletion of your data
Restriction of processing
Opt-out from marketing messages

To exercise these rights, contact us at:

📧info@wendocraftsafrica.com
📞 +254726932088

7. Data Retention

We retain your personal information only as long as necessary for:

Order processing
Legal compliance
Business reporting
Customer support

Afterward, data is securely deleted.

8. Links to Other Websites

Our website may link to third-party sites.
We are not responsible for their privacy practices and encourage you to review their policies.

9. Children’s Privacy

We do not knowingly collect or process data from individuals under 18 years of age.
If such data is detected, we will delete it immediately upon request.

10. Updates to This Privacy Policy

We may update this Privacy Policy occasionally.
Changes will be posted on this page and take effect immediately upon posting.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us:

📞+254726932088

📧 info@wendocraftsafrica.com
🌐 https://wendocraftsafrica.com

Privacy Policy for Wendo Crafts Africa

Last updated: 20-11-2025
Website: wendocraftsafrica.com

At Wendo Crafts Africa, we are committed to protecting your personal information and ensuring your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you make a purchase, register an account, or contact us, we may collect:

Full name
Phone number
Email address
Delivery address
Billing details (excluding full card details)
M-Pesa transaction details (reference numbers only)

1.2 Automatically Collected Data

When you browse our website, we automatically collect:

IP address
Device and browser information
Pages viewed
Time spent on the website
Cookies and tracking data

1.3 Payment Information

Payments made through M-Pesa, Paybill, Till Number, or STK Push are processed securely through Safaricom systems.
We do NOT store your card number, M-Pesa PIN, or banking credentials.

2. How We Use Your Information

We use your information to:

Process orders and deliveries
Provide customer support
Improve our website and services
Communicate about promotions, updates, and offers
Prevent fraud and enhance security
Comply with legal requirements

3. Sharing Your Information

We do not sell or rent your information.

We may share information with:

Delivery partners (to deliver your order)
Payment processors such as Safaricom for M-Pesa transactions
Service providers (hosting, analytics, emailing systems)
Government/Legal authorities, only when required by law

All partners we work with follow strict confidentiality and data-protection rules.

4. Cookies and Tracking Technologies

Wendo Crafts Africa uses cookies to:

Improve website performance
Save your preferences
Personalize shopping experience
Analyze website traffic

You can disable cookies through your browser settings, but this may affect site functionality.

5. Data Security

We use industry-standard security practices to safeguard your information, including:

SSL encryption
Secure servers
Access controls
Regular security updates

However, no online transmission is 100% secure. You use our website at your own risk.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections to inaccurate data
Request deletion of your data
Opt-out of marketing emails
Request clarification on how your data is used

To exercise these rights, email us at:

📧 add-your-email-here

7. Data Retention

We retain your information only as long as necessary to:

Fulfill your orders
Meet legal obligations
Resolve disputes
Maintain business records

After this period, your data will be securely deleted.

8. Links to External Websites

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
We encourage you to read their Privacy Policies.