Last updated: 20-11-2025
We aim to deliver your handcrafted items quickly and securely across Kenya.
1. Delivery Areas
We deliver to:
- All major towns in Kenya
- Nairobi same-day delivery (where applicable)
- Nationwide courier services (G4S, Fargo, etc.)
2. Delivery Timelines
Nairobi & Surrounding Areas
- Same day or next day delivery
- Depends on order time and item availability
Other Parts of Kenya
- 1–3 business days via courier
During peak seasons (December, holidays), delivery may take slightly longer.
3. Delivery Fees
Fees depend on:
- Location
- Order size
- Courier used
Delivery costs are displayed at checkout or communicated by our team.
4. Order Processing
Orders are processed once payment is received.
Processing includes:
- Quality check
- Packaging
- Dispatch preparation
5. Missed Deliveries
If a customer is unavailable:
- Courier will attempt redelivery
- Extra charges may apply for repeat attempts
6. Damaged or Missing Items
If your item arrives damaged:
- Report within 24–48 hours
- Include photos and order details
- We will replace or refund (see Refund Policy)
7. Tracking Your Order
We provide:
- SMS/Whatsapp updates
- Delivery confirmation
- Courier tracking number where applicable
8. Contact Us
For shipping questions:
📞 +254726932088
🌐 https://wendocraftsafrica.com